Hiya! What’s been good?
I’ve had a pretty roller coaster week- dealing with personal issues, preparing reports and strategies, and battling between responding to conflicts or ignoring them.
Today I’ll briefly share some conflict resolving tips.
Two communities I manage on Discord had big programs this week and conflict popped up and I had to choose between having the right words to respond or ignoring it.
And believe me, saying it the way it feels at that instance is very tempting.
I was either pissed at the comments made or at the fact that I had inadequate information to deal with the situation at hand- you don’t tell an angry person to be calm when you’ve got nothing else to say to either defend or comply.
Thanks to this episode in the Masters of Community Podcast with Andrea Middleton. I was able to remind myself of how to manage conflicts and one point David Spinks shared was what I really needed.
Compose yourself.
Analyze the message; what is happening, who is this person. Then you empathize with the person.
You’ve got to reflect internally so you can respond with love.
Then the point that practically saved me was this- write out your response exactly how you feel but in your notepad, before you respond to the person as you should.
Contextualize the conflict; You don’t have to address every criticism as a CM. Sometimes it’s just someone expressing themselves and doesn’t need an intervention.
Empathize with how others feel even if they are wrong.
It’s hard, it’s hard, but you gotta do it.
Hope you find it helpful too!
This Week’s Recommendation
see you next weekend, I appreciate you.
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